Every facility in MaintIQ has a settings page that admins manage. Get this right early — many cadence and SLA calculations depend on it.
Opening facility settings
Admin → Facilities → pick a facility → Settings.
Identity
- Name — appears in the facility switcher and on every export.
- Display code — short identifier (e.g.
LAX-01) used in CSV exports. - Address — used for weather-aware scheduling and on printed work orders.
- Time zone — controls when "daily" tasks reset (midnight in this time zone) and when SLAs measure business hours.
Operating hours
Set the hours your facility is staffed. SLA clocks for non-P1 priorities only run during operating hours. A P3 created at 11 PM with 9 AM opening hours will not start its 7-day SLA clock until 9 AM the next day.
You can set different hours per day of the week and add holiday exceptions.
Feature flags
Per-facility toggles include:
- Require photo verification for high-risk tasks.
- Allow skip without reason (off by default — leaving it off is recommended).
- Vendor self-service — lets external contractors update their own work orders.
- Public guest reports — generates a public link guests can use to submit issues.
Areas
Areas are the physical sub-divisions of the facility (kitchen, mech room, roof). They appear as filter chips on the task list and as required fields on work orders. Add and rename them here.
Asset register
A flat list of equipment with model, serial, install date, and warranty expiry. Tasks and work orders can be linked to assets so you can pull "every job done on the walk-in cooler since install".
Deletion
You cannot delete a facility from this screen — only archive it. Archive removes it from default views but preserves all history. To permanently delete, contact support; this is rate-limited for data-integrity reasons.