Overdue work and missed daily tasks are the leading indicator of compliance risk. MaintIQ surfaces them prominently so they can't be quietly buried, and exposes the data via Insights so the trend is visible.
What counts as overdue?
- Daily tasks: not completed by end-of-day in the Facility's time zone.
- Weekly tasks: not completed by Sunday 23:59 local time.
- Monthly tasks: not completed by the last day of the month.
- Work orders: not closed by the due date.
Tasks marked Skip with reason are excluded from overdue counts and do not affect compliance percentages.
Where to see overdue work
Three places, each with a different lens:
- Dashboard banner — red strip showing today's misses for the current Facility.
- Admin → Overdue queue — a sortable list of every open overdue item across all Facilities you can access.
- Insights → Compliance — the trend chart with on-time % by week, broken down by cadence and Facility.
Run a daily standup off the overdue list
The most common workflow: open Admin → Overdue at the start of the shift and walk through each row:
- Reassign if the original assignee is out.
- Add a comment with the recovery plan.
- Mark Skip with reason if the task is genuinely not applicable.
- Promote a recurring miss into a permanent SOP change.
Five minutes a day on this list keeps compliance numbers honest.
Excused misses
When equipment is locked out, a Facility is closed, or a vendor is mid-repair, admins can mark a missed task as Excused with a documented reason. Excused tasks:
- Stay visible in History with the excuse note attached.
- Do not count against the Facility's on-time percentage.
- Are flagged in compliance exports so auditors see context.
Excused use is itself a metric: Insights tracks the percentage of misses that were excused so leadership can spot abuse.
Insights for trend analysis
The Compliance chart in Insights plots on-time % per week by Facility. Hover any week to see the contributing misses. Three patterns worth watching:
- Single-day spikes — usually a sick tech or an outage day. Normal.
- Same task missing repeatedly — the cadence is wrong, or the task is undefined ambiguously. Edit it.
- Single shift missing repeatedly — a staffing or training problem. Address it with the lead before the trend hardens.
Tips
- Set an automatic Slack/Teams ping when overdue count exceeds your threshold — most teams use 5.
- Publish a monthly compliance digest from Insights to the leadership channel; it normalises the conversation.
- Audit excused tasks quarterly to make sure the excuse policy is being applied consistently.
FAQ
Can I unexcuse a task? Yes, Admins can revert an excuse within 24 hours; the reversion is logged.
Do overdue tasks roll into the next day? Daily tasks do not — once the day ends, the missed entry stands and a new Daily task appears tomorrow. Weekly and Monthly tasks roll forward until their cadence window closes.
Do work-order due-date changes hide misses? No. The original due date is preserved in the audit trail, and Insights uses the original date for trend reporting.